CHALLENGE
When your customers experience an accident or mechanical breakdown, getting stuck on the side of the road is only the beginning. How do they quickly find a solution to keep moving forward?
CURRENTLY, CUSTOMERS ARE LEFT TO:
- Ride in a Tow Truck: Customers are forced to wait for a tow truck, which means missing their destination and wasting valuable time.
- Call Friends or Family for a Pick-Up: They may need to depend on others for a ride, creating delays and added stress for everyone involved.
OUR SOLUTION
eRideUp provides a fast and efficient solution for customers stranded due to accidents or breakdowns. Built on Salesforce, our platform connects customers directly to rideshare services like Lyft or Uber, offering immediate access to rides so they can continue their journey without delays.
*Note: Towing services are not included, as this is not a traditional roadside assistance product.
CONTINUED MOBILITY
Our service ensures that your customers can keep moving forward, even when roadside mishaps happen.
- A predetermined dollar amount, set by you, is transferred directly to the customer’s smartphone.
- Customers can then use their credit to book a ride with a trusted rideshare service like Uber or Lyft, allowing them to quickly leave the scene of the accident or breakdown and head straight to their destination.
How It Works
1. ISSUE BENEFIT
We send the benefit directly to your customer’s phone, so they can use it immediately, ensuring a quick response to their needs.
2. RECEIVE CARD
A message with the virtual credit card details is sent directly to the customer, enabling them to use it for a ride right away.
3. ORDER RIDE
Customers can select their preferred rideshare service (Uber, Lyft, etc.) and have a ride on their way to pick them up from the scene.
4. CONTINUE FORWARD
With a ride secured, customers continue on their journey without any further delays or inconveniences.
Turnkey Solution
ZERO INTEGRATION REQUIRED
No changes to your existing IT systems are necessary to implement eRideUp's Continued Mobility service. It’s a plug-and-play solution.
CUSTOMER SUPPORT INCLUDED
We take care of everything related to benefit issuance and customer support, so you don’t need to adjust your current processes or staff.
PERSONALIZED BENEFITS AMOUNT
You can easily customize the benefit amount for each customer when configuring their policy, giving you full control.